Question 1

What is always included with every cleaning?

Accepted Answer

Real-time support from a friendly human in Portland, HEPA filtered vacuums, eco-friendly products, text reminders, online payments, and a 100% Satisfaction Guarantee.

Question 2

Do you bring supplies and equipment?

Accepted Answer

Yes — supplies and equipment are provided by Cleaning Crew, including HEPA filtered vacuums and eco-friendly products.

Question 3

What is not included in your cleaning services?

Accepted Answer

They do not move appliances, clean above the 2nd step of a step ladder, clean while other contractors are present, clean home exteriors or chandeliers, clean mold/bodily fluids/pet waste/vomit, wipe light bulbs, handle high levels of trash or clutter, scrub painted walls, haul trash off-site, or clean the interior of a washer, dryer, or dishwasher.

Question 4

Should I book a deep cleaning first?

Accepted Answer

For most recurring clients they recommend an initial deep cleaning on the first visit, then standard cleanings on a recurring basis.

Question 5

How do I add extra services?

Accepted Answer

Add services to your next cleaning while booking online or over the phone — select the services you want and they'll be added to the job, whether one time or recurring.

Question 6

How quickly do you respond to inquiries?

Accepted Answer

They typically respond to form inquiries within 24 hours, often much faster.

Portland Cleaning Crew LLC

Cleaning and Organizing in Portland, Oregon

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