Privacy and Policy for Servana.ai
Effective Date: May 21, 2025
1. Introduction
Welcome to Servana.ai ("Servana.ai," "we," "us," or "our"). Servana.ai provides an online platform (the "Platform") that connects vendors ("Vendors") wishing to offer their services with users ("Users") seeking such services, primarily within the state of Florida (collectively, the "Services").
This Privacy Policy outlines how Servana.ai collects, uses, discloses, and protects your personal information when you access or use our website (https://servana.ai) and our Services. It also describes your choices regarding the use, access, and correction of your personal information.
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
2. Information We Collect
We may collect personal information from you in various ways, including:
Information You Provide Directly:
- Account Information: When you register as a Vendor or User, we may collect information such as your name, email address, phone number, business name (for Vendors), details of services offered (for Vendors), location (primarily city/ZIP code in Florida), and any other information you voluntarily provide during the account creation or profile setup process.
- Communications: If you contact us directly (e.g., for customer support through our Freshdesk Widget), we may receive additional information about you, such as the contents of your message, attachments, and any other information you choose to provide.
- Service Listings and Bookings: We collect information related to the services listed by Vendors and the services booked or inquired about by Users through the Platform.
Information Collected Automatically:
- Log Data and Usage Information: When you visit our website or use our Services, we automatically collect certain information. This may include your Internet Protocol (IP) address, browser type and settings, operating system, clickstream data, and information about how you interact with our Services (e.g., pages viewed, features used).
- Cookies and Similar Tracking Technologies: We use cookies (small text files placed on your device) and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activities, to distinguish you from other users, to provide and improve our Services, and for analytics purposes. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, maintain, personalize, and improve our Platform and Services.
- Facilitate the connection and transactions between Vendors and Users for the provision and receipt of services within Florida.
- Enable communication between Users and Vendors.
- Process and manage service bookings and related activities (excluding direct payment processing, as detailed below).
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and administrative messages.
- Send you marketing and promotional communications, in accordance with your preferences.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- For compliance purposes, including enforcing our Terms of Service.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
4. Sharing and Disclosure of Information
We may share your information in the following circumstances:
Between Vendors and Users:
To facilitate the core purpose of our Services, we will share necessary information between Vendors and Users. For example, if a User requests a service from a Vendor, we will share relevant User details with that Vendor. Similarly, Vendor profiles and service details will be visible to Users.
Third-Party Payment Processor:
All payments are processed directly by a third-party payment processor. We do not collect, store, or have access to your full payment card details.
Service Providers:
We may share your information with trusted third-party companies that perform services on our behalf.
Legal Requirements and Business Transfers:
We may disclose your information if required by law or in connection with business transfers.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
As mentioned in Section 2, we use cookies and similar tracking technologies. You can typically remove or reject cookies via your browser settings. To do this, follow the instructions provided by your browser (usually located within the "settings," "help," "tools," or "edit" facility). Many browsers are set to accept cookies until you change your settings. For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.
7. Third-Party Links
Our Services may contain links to other websites or services that are not owned or controlled by Servana.ai, including links provided by Vendors. This Privacy Policy does not apply to these third-party sites or services. We are not responsible for the privacy practices or the content of such other websites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.
8. Your Choices and Rights
Depending on your location (such as Florida) and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to certain exceptions
- Opt-out of certain uses and disclosures of your personal information
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files. If you are a parent or guardian and believe that we might have any information from or about a child under 18, please contact us at the address provided below.
10. Limitation of Liability / Disclaimer
Servana.ai provides a platform for Vendors and Users to connect for services. Servana.ai is not a party to any agreement, contract, or transaction between Vendors and Users. We do not hire or employ Vendors, nor are we responsible for the conduct of any Vendor or User of the Platform, or the quality, timing, legality, failure to provide, or any other aspect whatsoever of any services provided by Vendors.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SERVANA.AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after the posting of changes constitutes your binding acceptance of such changes.
12. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: