Question 1

When I start recurring service, do I have to get a deep cleaning?

Accepted Answer

All customers starting a recurring maid service must begin with either a Standard Cleaning or a Deep Cleaning. This is waived if the home is brand new or if you're switching housekeeping services and have been professionally cleaned in the past 30 days.

Question 2

Will you send the same maid every time?

Accepted Answer

Recurring clients are assigned a cleaning staff member and they do their best to send that same maid each visit. If that person is off or sick, another tech is assigned and you'll get a text; you'll also be notified of any permanent change.

Question 3

How do you control the quality of cleanings?

Accepted Answer

All professional maids complete a training course, pass a test and complete a solo cleaning before being allowed to clean a home alone. A full-time quality manager also inspects housekeepers' work periodically.

Question 4

What if I'm not satisfied with the cleaning?

Accepted Answer

They offer a 24-Hour Cleaning Warranty — call the office and they'll make arrangements to return and fix the issue.

The Deep Cleaners

Cleaning and Organizing in Chicago, Illinois

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