Question 1

Do I need a consultation before treatment?

Accepted Answer

Yes. All new clients begin with a personalized consultation to assess facial structure, skin quality, medical history, and aesthetic goals. In most cases treatment may be performed the same day if appropriate and desired.

Question 2

Is a deposit required to book?

Accepted Answer

Yes. A deposit is required to reserve your appointment time. It is applied toward your treatment total at your visit and is non-refundable.

Question 3

What is your cancellation and reschedule policy?

Accepted Answer

We require at least 48 hours' notice to cancel or reschedule. Appointments canceled or rescheduled within 48 hours will forfeit the deposit. Deposits are non-transferable and all sales are final.

Question 4

What if I'm running late?

Accepted Answer

Late arrivals may result in shortened treatment time or the need to reschedule, depending on availability. We recommend arriving on time to ensure you receive the full experience.

Question 5

Is there downtime after treatment?

Accepted Answer

Downtime depends on the service. Many treatments have little to no downtime, while others may involve temporary swelling, redness, or bruising. Your provider will review all post-treatment expectations and aftercare instructions.

Question 6

Do you offer refunds?

Accepted Answer

All sales are final. We do not offer refunds for services, deposits, or products.

Question 7

Do you offer financing?

Accepted Answer

Not at this time, but we are working on bringing CareCredit® and Cherry® on board and expect to offer financing in the near future.

ALCÔVE AESTHETICS

Med Spa in Atlanta, Georgia

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