Question 1

Do the housekeepers provide cleaning supplies and equipment?

Accepted Answer

Yes, the housekeepers provide all cleaning equipment and supplies. They can also use your personal products or either earth-friendly 'green' or conventional products at the same cost — just inform Cleanology in advance.

Question 2

What days and times can housekeepers clean my home?

Accepted Answer

Standard availability is Monday through Friday, but some housekeepers will consider referrals for weekends, evenings, and holidays for an added cost.

Question 3

Is there a cancellation policy?

Accepted Answer

Yes. Let Cleanology know at least two business days prior to your appointment to change or cancel a scheduled cleaning and avoid a cancellation fee.

Question 4

Which payment methods do you accept?

Accepted Answer

Most major credit cards, PayPal, Venmo, personal checks, and ACH on a case-by-case basis. Payments are processed through Square's SSL encrypted, PCI compliant system, and payment is due at the completion of each service.

Question 5

Are the housekeepers employees of Cleanology?

Accepted Answer

No. Cleanology is a referral agency and is not the employer of the domestic worker referred to you; the worker may be an employee or independent contractor depending on the relationship between the client and housekeeper.

Question 6

What is NOT included in the cleaning?

Accepted Answer

Housekeepers cannot clean bio-hazardous material, dangerous or toxic chemicals, pest or rodent-infested homes, ceilings, chandeliers or light bulbs, hoarder-like homes, or climb a tall ladder.

Question 7

Can I directly hire a housekeeper referred by Cleanology?

Accepted Answer

Housekeepers are under a referral agreement making their services available only through Cleanology. Direct hire requires a $5,000 placement fee per housekeeper under the No Direct Hire Agreement.

Question 8

Do I have to do anything before the cleaning?

Accepted Answer

Provide a priority list before each visit and pick up clothing, toys, or other household items that don't need cleaning so the housekeeper's time is used efficiently.

Question 9

Are there referral incentives?

Accepted Answer

Yes. Refer a new client and receive $15 or more off your next house cleaning through the Refer-A-Friend program.

Cleanology Housekeeping Personnel Service

Cleaning and Organizing in Solana Beach, California

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