Question 1

Do you bring all cleaning supplies?

Accepted Answer

Yes — we bring all professional-grade, eco-friendly supplies needed. You don't need to prepare anything unless you have specific products you'd like us to use.

Question 2

How is pricing established?

Accepted Answer

We charge a flat rate based on the square footage of your home or apartment rather than an hourly rate, so pricing is clear and consistent with no hidden fees.

Question 3

How does the 48-hour satisfaction guarantee work?

Accepted Answer

If you're not completely satisfied, let us know within 48 hours and we'll return to make it right at no additional cost. If no response is provided within 48 hours, we're unable to return for a recleaning.

Question 4

What is your rescheduling and cancellation policy?

Accepted Answer

Changes made with at least 48 hours' notice incur a $70 fee, and changes within 24 hours of the appointment incur a $100 fee.

Question 5

How long does a deep cleaning take?

Accepted Answer

It depends on square footage and condition, but a typical deep cleaning takes approximately 3-5 hours.

Question 6

Are your cleaning products safe for pets and kids?

Accepted Answer

Yes — all products are environmentally friendly, non-toxic and pet safe.

Sparkly Maid San Diego

Cleaning and Organizing in San Diego, California

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