Question 1

Do I need to be home during the cleaning?

Accepted Answer

No. We recommend joining the team for the final walkthrough, but if you can't be there we'll send completion photos. Just share an approved access method such as a garage code, lockbox, concierge, or front desk.

Question 2

Do I need to provide supplies or equipment?

Accepted Answer

No. Our cleaners bring the supplies and equipment required for the quoted service. If you prefer a specific product for a specialty surface, leave it out with instructions and tell the team before the visit.

Question 3

What is your cancellation and rescheduling policy?

Accepted Answer

Rescheduling is free when you tell us before the visit, and cancelling with at least 24 hours' notice is free. A cancellation inside 24 hours — or a lockout when the team arrives — carries a $50 fee.

Question 4

What if something was missed?

Accepted Answer

Tell us within 24 hours and our Make-It-Right Guarantee means we return and re-clean the missed checklist item free of charge.

Question 5

How many cleaners will come?

Accepted Answer

One or two for most homes, depending on size and routing. Larger homes may receive a multi-cleaner team, and your flat price does not change based on crew size.

Question 6

How does payment work?

Accepted Answer

We accept credit and debit cards. A card authorization may appear the day before service, but funds are not captured until after the cleaning is completed.

Question 7

Is there anything you do not clean?

Accepted Answer

For health and safety we do not handle bodily fluids, pet waste, active infestations, or hazardous materials. We also do not move heavy furniture or appliances, climb beyond a two-step ladder, or perform exterior work requiring specialty equipment.

Greater Phoenix Cleaning

Cleaning and Organizing in Phoenix, Arizona

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